Aging Summary Report

The Aging Summary report in Mojo Helpdesk provides a high-level view of open tickets segmented by the length of time the tickets have been open. This tool helps managers and admins quickly workload distribution, and tickets that may need attention.

The report is displayed in a table with the following:

• Columns: Number of days a ticket has been open
• Rows: Categories for grouping open tickets, such as:
  • Agents 
  • Forms 
  • Queues 
  • Types 
  • Tags 
  • Priorities

Clicking on any number in the table will automatically generate a filtered search showing the exact tickets behind that number.

To access the Aging Summary

Agents need a manager or admin role to view reports.

1. Click on the waffle icon on the upper right corner
2. From the drop down, select Reports
3. Select the Aging Summary from the list of available reports