Ticket Types

The Ticket Type field in Mojo Helpdesk is a customizable dropdown that can be tailored to fit your organization’s needs. Because this field is shared across all ticket forms, it is especially useful for reporting and analyzing trends.

Examples of how ticket types can be used include:

  • Locations (ex. Middle School, High School)
  • Request categories (ex. Hardware, Software)
  • Service types (ex. Setup, Access, Repair)

Setup instructions

Only agents with a manager or admin role can enable and configure ticket types.

Step 1: Enable the field “type" in admin settings

Step 2: Create ticket type values

  1. Click on the waffle icon on the upper right corner
  2. Select Account administration
  3. Select Tickets > Types
  4. Click on + new
  5. Enter new type name
  6. Click save

Reporting on types

Managers and admins can report on ticket types.

  • Use the Dashboard to view trends over time
  • Filter report metrics by ticker type