The Asset Record
What is an Asset
An asset is any item an organization tracks and manages over time. In Mojo Helpdesk, assets can be physical devices (such as laptops, monitors, phones, printers) or digital items such as software licenses or subscriptions.
Each asset has a dedicated detail page where you can view and manage its identity, ownership, lifecycle dates, contract information, and attached files.
Asset Fields
Field |
Description |
|---|---|
Asset name |
A short, recognizable name for the asset (for example, Macbook Pro 16). |
Asset tag |
The label or barcode used to identify the physical item. |
Serial number |
The manufacturer serial number. |
Legacy reference number |
A previous tracking number or ID from another system. |
Notes |
Free-text notes, such as warranty details or coverage information. |
Status |
Current state of the asset: in use, available, retired, or similar. |
Visibility |
Controls who can see the asset. Staff only limits visibility to agents. |
Birth date |
The date the asset was put into service. |
Age |
Calculated automatically from the birth date. |
Purchased on |
The purchase date. |
Cost |
Purchase cost. |
Purchase order number |
The PO number associated with the purchase. |
Vendor |
The supplier or manufacturer. |
End of contract on |
The date a contract or lease expires. |
Replaced on |
The date the asset was or will be replaced. |
Notifications |
Whether to create a ticket automatically when the contract ends. |
Warranty info |
Warranty details or reference number. |
Contract notes |
Free-text notes about the contract or assignment. |
Asset type |
The category the asset belongs to (for example, Computer). |
Location |
The physical location of the asset. |
Department |
The department responsible for or using the asset. |
Managed by |
The agent or team responsible for the asset. |
Used by |
The person currently using the asset. This field is locked while the asset is checked out. |
Asset Files
Attach files directly to the asset record. For more details, see Asset Files.
Asset Activity
The asset detail page displays related activity below the asset fields, including linked tickets, checkout history, and a running log of changes.
Open Tickets
Open tickets linked to the asset are listed on the detail page, so you can see any active requests associated with it at a glance.
Recently Closed Tickets
Recently closed tickets give you a quick view of past requests that have been resolved.
Checkout History
Checkout history shows a record of every time the asset was checked out, including who it was assigned to and when.
Log
The log tracks every change made to the asset record, including who made the change, what action was taken, and when.