Asset Management
Track assets and tickets, best practices and how-tos
How do I import tickets and assets that are linked?
You are able to import linked assets and tickets while preserving their association. To do this, first you'll need to import the assets and then import the tickets.When importing tickets, you will need to map the columns from your CSV file with ticket's fields. One of the fields would be the asse...
How to Check Assets In and Out in Mojo Helpdesk
Asset Check In/Check Out tracks the assignment of equipment to users within Asset Management. Use it to record checkouts and returns, set due dates, automate email reminders, and maintain a full audit history for every asset. Checkout limits can also be configured to control how many devices a us...
How to Configure Checkout Limits
This article covers checkout limits. For a full overview of Asset Check In/Check Out, see Asset Check In/Check Out in Mojo Helpdesk.Checkout limits control how many assets users can have checked out at one time. Limits can be set overall or per asset type, and configured separately for contacts a...
How to import assets
For entities migrating from alternate help desk platforms, the transition may involve the migration of extant tickets, user profiles, and assets.The recommended sequence for the importation of data is detailed hereunder. Please consult the provided links for comprehensive instructions on each pro...
How to Subscribe to Asset Management
Asset Management is a paid add-on for Mojo Helpdesk. A free trial is available before subscribing. Only administrators can subscribe and enable it. Subscribing to Asset Management Navigate to the waffle icon in the upper right corner. Select Account administration. Select Add-ons & apps, then G...
Who can access Asset Management? Can I limit permissions by location?
Asset Management is an add-on to the ticketing system.All agents have read access to assets, and can create tickets for assets. In terms of managing assets (create, update, delete), only those with a Manager role or above (Admin and Owner) can manage assets. Learn more about the different user ro...