Asset Management
Track assets and tickets, best practices and how-tos
How to search assets?
Mojo Helpdesk asset management search is powered by a very powerful search engine.To search an asset by its name or asset tag or any field just type the information about this asset. Example Type Bob => asset list contain Bob anywhere in asset fields including asset used by and managed by.To s...
How to import assets
If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets (below) Tickets Knowledge Base Articles...
How do I add asset management?
Enabling the asset management functionality for your helpdesk can only be done by an administrator.If you are an administrator, go to the the admin settings and, select the add-ons sub menu: this will direct you to the add-ons page. You will then be able to select the asset management option and ...
How do I import tickets and assets that are linked?
You are able to import linked assets and tickets while preserving their association. To do this, first you'll need to import the assets and then import the tickets.When importing tickets, you will need to map the columns from your CSV file with ticket's fields. One of the fields would be the asse...
Who can access Asset Management? Can I limit permissions by location?
Asset Management is an add-on to the ticketing system.All agents have read access to assets, and can create tickets for assets. In terms of managing assets (create, update, delete), only those with a Manager role or above (Admin and Owner) can manage assets. Learn more about the different user ro...