Asset Management
Track assets and tickets, best practices and how-tos
Asset Import
Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected: Users Assets (below) Tickets Knowledge base articles A few things to know before importing The import can create new asset types, locations, and departments but only at a si...
How to Check Assets In and Out in Mojo Helpdesk
Asset Check In/Check Out tracks the assignment of equipment to users within Asset Management. Use it to record checkouts and returns, set due dates, automate email reminders, and maintain a full audit history for every asset. Checkout limits can also be configured to control how many devices a us...
How to Configure Checkout Limits
This article covers checkout limits. For a full overview of Asset Check In/Check Out, see Asset Check In/Check Out in Mojo Helpdesk.Checkout limits control how many assets users can have checked out at one time. Limits can be set overall or per asset type, and configured separately for contacts a...
How to Subscribe to Asset Management
Asset Management is a paid add-on for Mojo Helpdesk. A free trial is available before subscribing. Only administrators can subscribe and enable it. Subscribing to Asset Management Navigate to the waffle icon in the upper right corner. Select Account administration. Select Add-ons & apps, then G...
Import Linked Assets and Tickets
Assets and tickets can be imported while preserving their association. Import assets first, then tickets.When importing tickets, map the CSV columns to the ticket fields, including the asset field. Mojo uses the value in that field to find a matching asset, checking in this order and moving to th...
Who can access Asset Management? Can I limit permissions by location?
Asset Management is an add-on to the ticketing system.All agents have read access to assets, and can create tickets for assets. In terms of managing assets (create, update, delete), only those with a Manager role or above (Admin and Owner) can manage assets. Learn more about the different user ro...