Your Mojo Helpdesk Subscription Includes Metadot Apps

Every Mojo Helpdesk subscription includes Metadot Apps, a suite of productivity apps built for teams, at no extra cost and with unlimited users.

What's in the Suite

Available Apps

• Stackr
  • A simple and secure way to manage projects and team workflows. Organize work with boards, move through tasks with stages, and let Stackr automatically update statuses when work is completed or cancelled. Need a quick overview? Pulse highlights what’s overdue, what’s coming up, recent changes, and overall team progress.
  • Use it to manage an equipment rollout, an onboarding checklist, or a software migration across departments.
• BookMe
  • Stop the scheduling back-and-forth. Create your own booking page, set your availability, add meeting buffers, and let customers or teammates book time with you instantly.
  • Use it to let customers schedule a support call, a demo, or a training session, or open group sessions that multiple attendees can book into at once.
• Changelog
  • Share updates with your team or customers. Subscribers are notified automatically, and you can embed your changelog directly into your website or help center.
  • Use it to publish release notes, announce a policy change, or keep employees informed during a system migration.

Coming Soon

• CRM: Manage contacts and opportunities
• Inventory: Monitor and manage stock
• Polls: Gather quick feedback
• Reports: Al-generated briefs with actionable insights and CTAs. Opstack agents publish; humans review and act.
• SOPs: Authoritative context Al agents follow
• Suppliers: Track and manage suppliers
• Workflows: Automate repetitive tasks

Enable Metadot Apps

A helpdesk admin must enable Metadot Apps before anyone can use it. Enabling the integration creates the organization's Metadot Apps workspace.

1. Log in to Mojo Helpdesk.
2. Click the waffle icon in the upper right corner of the agent portal.
3. Select Discover Metadot Apps to open the Metadot Apps landing page.
4. Click Enable for my helpdesk.

The workspace is created immediately. A confirmation message appears with a link to the Metadot Apps launchpad.

How to Access Metadot Apps from Mojo Helpdesk

Once the workspace is set up, all Mojo Helpdesk agents can access Metadot Apps directly from the agent portal using single sign-on (SSO). Click the waffle icon in the upper right corner and select Metadot Apps.

How to create a Stackr project or task from a ticket

Once Metadot Apps is enabled for the workspace, agents can create either a new Stackr project or a task in an existing project directly from a ticket using the Send to Stackr Project Management action shown in the image below.

Selecting this action opens the Stackr app within Metadot Apps, where the project or task is created. After the process is finished, a link to the created Stackr project or task is automatically added to the ticket details in Mojo Helpdesk for easy access.

How to Invite Members to the Workspace

Admins can invite anyone in the organization to the Metadot Apps workspace. Workspace members do not need to be Mojo Helpdesk agents to be added.

1. Navigate to the Metadot Apps launchpad.
2. Click the add user icon.
3. Enter the user's email address and send the invitation.

The invited user receives an email with a link to join the workspace.

Unlimited Users with Every Mojo Helpdesk Subscription

Every Mojo Helpdesk subscription includes unlimited Metadot Apps users. Workspace members do not need to be Mojo Helpdesk agents. The entire organization can be added. IT, HR, Marketing, and any other team can all access Metadot Apps with a Mojo Helpdesk subscription.