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How can I integrate my helpdesk with Azure Active Directory?

Mojo Helpdesk allows you to connect with Azure Active Directory in two different ways. The first option allows a user to login to a Mojo Helpdesk account using his or her Active Directory login credentials. The second allows you to add Mojo Helpdesk as a tenant in Azure Active Directory.Following...
What is the Watch List? How can I be notified of updates on a ticket?

Each agent has a Watch List containing tickets the agent is keeping track of.The Watch List is especially useful for agents who want to: Save or bookmark a ticket for future reference. Receive notifications and stay updated on a ticket’s progress—especially when they are not the assignee but...
Enterprise Single Sign-On with SAML and JWT

Mojo Helpdesk supports both Secure Assertion Markup Language (SAML) and JSON Web Tokens (JWT) for Enterprise Single Sign-On (SSO). These mechanisms allow users to authenticate using their organization’s identity provider, enabling a seamless and secure login experience with one set of credentials...
Manage Notifications with the Notification Center

Each agent can customize their personal notification preferences to control which alerts are received and how they are delivered.The notification center (bell icon on the upper right corner) allows each agent to manage their notifications. Manage notification preferences In the agent portal, c...
How do I install Mojo Helpdesk in Google Apps?

Through the Mojo Helpdesk app on the Google Apps Marketplace, you can associate an existing helpdesk or create a new helpdesk.Here is how to make the integration: ​Logged in as Admin in Google Apps, go to Apps > Marketplace Apps. Search for Mojo Helpdesk and click Domain Install. Click Continu...
Automating workflows using Mojo bots

Mojo bots are a powerful tool to automate workflows. For example, whenever a ticket is created, updated, or deleted, AND the ticket meets certain conditions, then a Mojo bot can execute an action(s).Bots can assign tickets, send email reminders, add tags, escalate to a higher priority and so much...
How to resolve the storage limit warning

Mojo automatically tracks total storage used across an account. When usage nears or exceeds the storage limit included in the plan, a disk quota warning is displayed to alert the team.Depending on the storage status, the system will display the following messages on the upper right corner of the ...
What is the Pending Confirmation list?

A helpdesk setting exists that mandates end-user confirmation of submitted tickets via email, functioning as a spam filter.This primary setting is controlled within Account administration > Tickets > Settings. Locate the "Anonymous user security settings" section and verify the settings are as de...
How to import assets

For entities migrating from alternate help desk platforms, the transition may involve the migration of extant tickets, user profiles, and assets.The recommended sequence for the importation of data is detailed hereunder. Please consult the provided links for comprehensive instructions on each pro...
How to view a ticket creator's details on a ticket

Agents can quickly access a requester's contact details and conversation history through the right-hand side panel of the ticket view in Mojo Helpdesk.This provides the context needed for faster, more informed responses without having to open a new tab.  To display the contact side panel While vi...
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