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How can I integrate my helpdesk with Azure Active Directory?

Mojo Helpdesk allows you to connect with Azure Active Directory in two different ways. The first option allows a user to login to a Mojo Helpdesk account using his or her Active Directory login credentials. The second allows you to add Mojo Helpdesk as a tenant in Azure Active Directory. Followi...

Watch List: Tracking and Notifications

The Watch List is a personal list of tickets an agent wants to monitor. The Watch List is commonly used to: Save or bookmark tickets for future reference Monitor ticket activity without being the assignee Receive notifications when updates or changes are made to a ticket Add a ticket to the Wa...

Connect a Microsoft 365 mailbox to Mojo Helpdesk

Mojo Helpdesk can connect directly to a Microsoft 365 mailbox with one click. Once connected, email that arrives in that mailbox (for example, support@yourcompany.com) becomes tickets automatically, and ticket replies are sent from that same mailbox. As a result, replies come from your own addres...

How to add an agent

Agents are help desk staff. They can view, respond to and be assigned tickets. The different agent roles There are a few agent roles, each with its own set of permissions: Owner Admin Manager Agent How to add a new agent Note only agents with a manager or admin/owner role have the ability to...

Import or Update Users

Mojo Helpdesk supports bulk user management via CSV, whether adding new users or updating existing ones. Prepare the CSV file File must be in .csv format, encoded as UTF-8 Up to 3,000 users per import To update custom user fields, make sure those fields exist in Mojo Helpdesk before importing I...

Manage Your Notification Preferences

Each agent can customize their notification preferences to control which alerts are received and how they are delivered. Use the notification center (bell icon, upper right corner) to manage your settings. Note: Admins can manage and lock notification subscriptions on behalf of agents. If a subs...

Enterprise Single Sign-On with SAML and JWT

Mojo Helpdesk supports both Secure Assertion Markup Language (SAML) and JSON Web Tokens (JWT) for Enterprise Single Sign-On (SSO). These mechanisms allow users to authenticate using their organization’s identity provider, enabling a seamless and secure login experience with one set of credentials...

How do I install Mojo Helpdesk in Google Apps?

Through the Mojo Helpdesk app on the Google Apps Marketplace, you can associate an existing helpdesk or create a new helpdesk. Here is how to make the integration: ​Logged in as Admin in Google Apps, go to Apps > Marketplace Apps. Search for Mojo Helpdesk and click Domain Install. Click Continu...

Archiving ticket queues

Retire a queue you no longer use without losing its history. Archiving stops new tickets from landing in a queue while keeping every past ticket, report, and setting intact — and you can restore it in one click. Archive vs. delete Archive — Reversible. Keeps every ticket and all history. The qu...

Managing Agent Notification Subscriptions for Admins

Admins can manage notification subscriptions on behalf of other agents, lock specific subscriptions so agents cannot change them, and copy a full subscription set from one agent to another. All admin actions on this screen are recorded in the audit log. Access and permissions Helpdesk owners a...
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