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How to view a ticket creator's details on a ticket

Agents can quickly access a requester's contact details and conversation history through the right-hand side panel of the ticket view in Mojo Helpdesk.This provides the context needed for faster, more informed responses without having to open a new tab.  To display the contact side panel While vi...
How to import assets

For entities migrating from alternate help desk platforms, the transition may involve the migration of extant tickets, user profiles, and assets.The recommended sequence for the importation of data is detailed hereunder. Please consult the provided links for comprehensive instructions on each pro...
Set up a custom help desk domain name

By default, the help desk URL will be orgname.mojohelpdesk.com. Certain plans allow for the use of a custom help desk domain, such as support.yourdomain.com. Setting up a subdomain Example: support.yourdomain.com Create a NAME record.  Ask the DNS administrator to set up a CNAME record that ...
Managing Two-Factor Authentication for Admins

Two-factor authentication (2FA) adds an extra layer of security to staff accounts. With 2FA required, staff members must provide a 6-digit passcode in addition to their password when signing in. This passcode can be retrieved using an authenticator app or via email.Note: Two-factor authentication...
Mojo Helpdesk Implementation Guide for Admins

Related resources For Agents: Mojo Helpdesk Guide For Contacts: Mojo User Portal Overview This guide is built to help Mojo Helpdesk admins configure their help desk, manage user access, build workflows, and enable powerful features like automations and reporting.By the end, admins will b...
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