Search results for: ticket forms

Can I specify the Ticket Form to use for tickets that are created by email?

Yes, you can specify the ticket form to use for any tickets created by email.To set ONE form as the default form, you can do so in for Admin Settings -> Ticket Forms and then look for the Default Form box. The default form will be the one that will be used by all incoming tickets created by email...
How do I limit a form to a specific user (group)?

As a default, users can access all the forms of the helpdesk. It is possible to show a specific form only to a specific group (of users). Here are the steps:1) First, (if you don't have one already) you'll need to create a group for this user(s). You can do this by going to Admin Settings -> User...
Users can't see a ticket form?

Sometimes, when going to create a ticket, users will not be able to see a ticket form in the ticket forms drop down selection; or a ticket form will not be available to be embedded in a website. The reason for that (in most cases) is that the non-logged in users don't have access to the ticket qu...
Adding conditional logic to a ticket form

Conditional logic can be added to the fields in the ticket form. For example, if we have the question, “Are you married?”. If the user answers “yes”, we can show a set of questions. If the user answers “no”, then we show another set. This can be done while editing a form.
How do I search by custom fields?

To search by custom field use the search query below but replace the text inside the parenthesis to your custom field system name (use underscores for spaces) and custom field value (do not use underscores for spaces). Be sure to use all lower case letters even if your values have capital letters...
How to embed a Mojo form into my website?

Go to the embed channel and pick the form you want to embed. Change the form attributes (size, color, etc…) as needed. Preview to see how it looks then copy the code and paste it in the page of your website just before the closing body tag.
Bulk ticket updates

Bulk actions on tickets are possible from the ticket list.Select the tickets you want to update, then choose an action.
How do I customize the ticket list?

You can customize the columns and the amount of detail in the ticket view list. Watch this video to learn how.
How do I merge one ticket into another

To merge a single ticket into another: - record the ticket ID into which the ticket should be merged - open the ticket to be merged - click on the merged tickets icon - the list of already merged tickets is displayed. Click on merge tickets - enter the ticket ID to merge the ticket into and selec...
Ticket and user creation quota

In effort to limit the spam and potential scams, trial and new help desks have limits on the number of users and tickets that can be created. These limitations are removed over time.If you need this limitation to be lifted immediately, please open a ticket, and our staff will review your account.
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