Search results for: ticket forms

How to limit a ticket form to specific users (groups)

By default, all users possess access to all ticket forms available on the HelpCenter page for the creation of new tickets. However, it is possible to restrict the visibility and availability of specific ticket forms to designated user groups only.The following procedure outlines the steps require...
Can I specify the ticket form to use for tickets that are created by email?

Yes, admins and managers can specify the ticket form to use for any tickets created by email. To set a default form for all queues Go to Admin Settings > Forms & fields Look for the Default Form box on the right hand side. The default form will be the form that will be used by all incoming ti...
How to search for a ticket using custom fields

The Mojo ticket forms support custom fields. Here's how to format your search query if you're using custom fields. To search by a custom field Use the query below, replacing the bracketed text with your custom field's system name (using underscores for spaces) and value (without underscores): c...