Security icon

Security

Privacy, terms and conditions and settings to keep the bad guys out

Event log

Mojo Helpdesk records most user actions in an event log. Events are kept for a certain period of time. Event log retention policy varies based on the help desk plan. /api/v3/mojo_files/910754

I am unable to log-in to my organization's helpdesk

Mojo supports multiple log-in options for the helpdesk. - Mojo authentication method - Login with Google - Login with Azure AD - Enterprise SSO using JWT or SAML Mojo Authentication Method If your helpdesk admin enabled the Mojo authentication method, you can request a new password by clicking o...

Advanced security, whitelist and blacklist

Whitelists and blacklists can filter user access by domain name, IP address and email for login, registration and ticket creation via email and web. Whitelisting Warning: When used, only users in the whitelist will be able to create tickets, login or create user accounts. If not used, everybody h...

How do I restrict user access to certain queues?

As a default, users can open tickets for any queue. You can also limit ticket creators (users) to submit tickets only for certain queues. To do this, you will have to put that user in a group, and then limit the group's access only to the desired queue. Note, by default, users are not placed in ...

Compliance

Mojo Helpdesk is HIPAA and GDPR compliant and is a registered company in the EU-US Privacy Shield. We are willing to enter into a Business Associate Agreement (BAA) for HIPAA compliant customers and also post the Data Processing Agreement (DPA) on our website for EU customers.  HIPAA compliance...

Expired SSL

Unlike some services that renew automatically until specifically cancelled, SSL Certificates have a set expiry date. Letting an SSL Certificate expire can have a number of consequences for the end users: Warning error messages displayed by browsers when visiting the helpdesk Personal informat...

New help desks ticket and user limits

In effort to limit the spam and potential scams, new help desk have limits  on the number of tickets that can be created per day, as well as the number of users that can be created in total. If you see a warning about this limitation on your help desk account, please open a ticket, and we will re...