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Security

Privacy, terms and conditions and settings to keep the bad guys out

Event log

Mojo Helpdesk records most user actions in an event log. Events are kept for a certain period of time. Event log retention policy varies based on the help desk plan.

Enterprise Login Options, Google, Azure AD, SSO

Mojo supports multiple log-in options for the helpdesk. Mojo authentication method Login with Google Login with Azure AD Enterprise SSO using JWT or SAML Mojo Authentication Method If your helpdesk admin has activated the Mojo authentication method, and you've forgotten your password,...

Advanced security, whitelist and blacklist

Whitelists and blacklists can filter user access by domain name, IP address and email for login, registration and ticket creation via email and web. Whitelisting Warning: When used, only users in the whitelist will be able to create tickets, login or create user accounts. If not used, everybody h...

User Group and Access Rights

Users (contacts) can create tickets for any queue, by default. However, you have the option to restrict ticket creation for specific queues by assigning users to groups.Please note that users are initially not assigned to any group and are classified as "Individuals."To change a user's group, fol...

Compliance

Mojo Helpdesk is HIPAA and GDPR compliant and is a registered company in the EU-US Privacy Shield. We are willing to enter into a Business Associate Agreement (BAA) for HIPAA compliant customers and also post the Data Processing Agreement (DPA) on our website for EU customers.  HIPAA complianc...

Ticket and user creation quota

In effort to limit the spam and potential scams, trial and new help desks have limits on the number of users and tickets that can be created. These limitations are removed over time.If you need this limitation to be lifted immediately, please open a ticket, and our staff will review your account.

SSL certificate failed

SSL certificates are issued automatically using Let's Encrypt.Sometime (mostly due to DNS records misconfiguration) it is possible a failure to occur in certificate issuance.If you get a warning message about failed certificate, please open a ticket at https://help.mojohelpdesk.com, and we will w...