Grouping users into groups

Users can be placed into a "Group". This is like a folder. For example you can group users from the same company into groups (e.g. IBM group). This is useful for:

  1. reporting purposes: for example, find out which customer / country / region opens the most tickets?
  2. allowing ticket sharing among group users in a group using Group Access Rights
 
See other articles in User Groups, Google Apps Integration