What are groups?

Users can be grouped into a group. Here are some of the reasons you may want to group users: 1. To organize your ticket creators. Note you can also create custom fields for Groups. 2. For reporting purposes 3. [To allow ticket sharing between users in a group using Group Access Rights ](https://help.mojohelpdesk.com/help/article/115429) 4. [To limit access/visibility of a queue ](https://help.mojohelpdesk.com/help/article/244887) (and as an extension a form)
Published on: 2020-01-10
See other articles in User Groups.