User Groups
Creating a Ticket Form for a Specific User Group
Not all ticket forms need to be visible to everyone. A ticket forms could be designed specifically for employee use, such as reporting IT issues, requesting classroom equipment, or submitting internal facility requests.To prevent folks external to the organization (such as parents or customers) f...
User roles and permissions
User role hierarchy Let's start with the definition of user: User: anyone with a Contact or Staff profile record that can create a ticket on the helpdesk. Contact A contact is a user that creates tickets. They typically will be customers, employees, team members, or the general public. Contacts...
Groups: How to share tickets among users/contacts
In Mojo Helpdesk, users/contacts can be assigned to a group to organize them by team, company, or department. Why use groups? Reporting: Track metrics such as the number of tickets submitted by a group or average response time to that group Restrict ticket submission: Limit a form to be use...