User Groups
How to create a ticket form that can only be used by a specific user group to create a new ticket
By default, all users possess access to all ticket forms available on the HelpCenter page for the creation of new tickets. However, it is possible to restrict the visibility and availability of specific ticket forms to designated user groups only.The following procedure outlines the steps require...
User roles and permissions
User role hierarchy Let's start with the definition of user: User: anyone with a Contact or Staff profile record that can create a ticket on the helpdesk. Contact A contact is a user that creates tickets. They typically will be customers, employees, team members, or the general public. Contacts...
Groups: How to share tickets among users/contacts
In Mojo Helpdesk, users/contacts can be assigned to a group to organize them by team, company, or department. Why use groups? Reporting: Track metrics such as the number of tickets submitted by a group or average response time to that group Ticket Sharing: By default, users can only see the...