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User Management

From Roles, Groups to SSO, learn how to manage users

  1. Helpdesk Configuration
  2. User Management
User Management icon

User Management

  • Enterprise Single Sign On with SAML
  • Enterprise Single Sign On with JWT
  • How can I integrate my helpdesk with Azure Active Directory?
  • "Email has already been taken" Error Message
User Groups icon

User Groups

  • How do I allow/disable ticket sharing among users in a group (Group Access Rights)?
  • How do I restrict user access to certain queues?
  • How do I limit a form to a specific user (group)?
  • Can users search tickets in the user portal?
  • Grouping users into groups
  • User Roles
Single Sign On (SSO) icon

Single Sign On (SSO)

  • My Google SSO isn't working.
  • Getting an Open ID 2.0 error when logging in via Google Apps?
  • I am unable to log-in to my organization's helpdesk
  • Enterprise Single Sign On with SAML
  • Enterprise Single Sign On with JWT
  • How can I integrate my helpdesk with Azure Active Directory?
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