How to Export Tickets

There are two ways for you to export the tickets. For Agents, they can just go to their assigned tickets: My assignments> click on the three dots at the right side of the page > export (CSV file)

For Admins and Managers go to : Admin settings> Help desk > Export data > New ticket export 

Click on the option to Filter the file before exporting it or send the whole file by clicking the “email me a link” button. There's also an option to schedule exporting files automatically every month or weekly by clicking on “schedule recurring”.