Keyboard Shortcuts for Agents

Keyboard shortcuts help increase productivity by allowing users to control Mojo with lightning fast key strokes.

Mojo keyboard shortcuts

Go to

  • g then t : go to new ticket default form
  • g then f then t : open dropdown new ticket to choose form
  • g then a : go to my assignments
  • g then p : go to unassigned tickets list
  • g then w : go to watch tickets list
  • g then o : go to open tickets list
  • g then / : go to advanced search
  • g then i : go to user profile

Ticket list

  • # : delete selection

Ticket view

  • s : toggle add to watch list
  • r : reply
  • Shift + r : create staff note
  • j : previous ticket in the list
  • k : next ticket in the list

j and k work when the ticket was opened from a ticket list, also in a new tab. See Open tickets in background tabs and step through a list.

Miscellaneous

  • p then g : play a game
  • ! : report a bug
  • 0 : open/close the shortcuts popup

To access shortcuts from the help menu

  1. Click on the question mark icon on the upper right
  2. Select Keyboard shortcuts
  3. The popup for shortcuts will display

The Keyboard Shortcuts popup, listing the Go to, Ticket list, Ticket view and Miscellaneous shortcuts.

For general keyboard navigation, skip navigation, and screen reader support, see Accessibility and Keyboard Navigation in Mojo Helpdesk.