Mojo Helpdesk Portals (Three Key Interfaces)

Mojo Helpdesk is designed to provide a seamless experience for both end users and support teams.

The platform consists of three connected interfaces. Each plays a distinct role in making support efficient and accessible.

Help Center

The Help Center is the home of the Knowledge Base (KB) articles.

• Provides self-service support where users can search for solutions before submitting a ticket
• The KB can be made public (accessible without login) or private (requires login)
• Reduces ticket volume by empowering users to resolve common issues on their own
• Admins can manage the Help Center design and settings

User Portal

The User Portal is where logged-in users can view, reply to, and track the status of their tickets.

To access the user portal:

1. Log in to the help desk
2. Click on the avatar on the upper right corner
3. From the drop down, select My tickets

For more, watch a video overview of the user portal.

Agent Portal

The Agent Portal is the primary workspace for support teams, where tickets can be assigned, managed, and resolved. Reporting and analytics are accessible only from this workspace.

Agents will see a back to helpdesk link on their avatar drop down.