Onboarding
Mojo Helpdesk User Portal (How to create a ticket - video)
This training video was created for ticket creators.Admins can share this resource with ticket creators to help them become familiar with the Mojo user portal.The video covers: How to create a ticket in the help desk How to view created tickets How to update and search for tickets How to...
Setting up automatic ticket assignment
Admins and Managers can leverage a Mojo bot to automatically assign tickets to agents. Mojo bots are an efficient way to automate workflows based on specific events and conditions.For example, whenever a ticket is created, updated, or deleted, AND the ticket meets certain conditions, then a Mojo ...