Onboarding
Introducing Mojo via email
To effectively announce the launch of Mojo, employing multiple communication channels is recommended. The email template provided below can be customized to communicate the availability of your new Mojo helpdesk to your users within the organization. Happy Launch Day! Hi Team,At {Company}, we ar...
Mojo user portal and how to create a ticket (video)
This training video was created for contacts or anyone who creates a ticket in Mojo. Admins can share this with ticket creators to help them become familiar with the Mojo user portal. The video covers how to create a ticket in the help desk, along with a tour of the Mojo user portal, where users ...
Setting up automatic ticket assignment
Admins and Managers can leverage a Mojo bot to automatically assign tickets to agents. Mojo bots are an efficient way to automate workflows based on specific events and conditions.For example, whenever a ticket is created, updated, or deleted, AND the ticket meets certain conditions, then a Mojo ...