Onboarding
Mojo Helpdesk Portals
Mojo Helpdesk is designed to provide a seamless experience for both end users and support teams.The platform consists of three connected interfaces. Each plays a distinct role in making support efficient and accessible. Help Center The Help Center is the home of the Knowledge Base (KB) articles. ...
Mojo Helpdesk User Portal (video)
The User Portal is where logged-in users can view, reply to, and track the status of their tickets.To access the user portal: Log in to the help desk Click on the avatar on the upper right corner From the drop down, select My tickets Overview of the User Portal The training video below is d...
Setting up automatic ticket assignment
Mojo bots are an efficient way to automate workflows based on specific events and conditions.For example, whenever a ticket is created, updated, or deleted, AND the ticket meets certain conditions, then a Mojo bot can execute an action(s), such as assigning a ticket. Permissions required An agent...