Onboarding
Mojo user portal and how to create a ticket (video)
This training video was created for contacts or anyone who creates a ticket in Mojo. Admins can share this with ticket creators to help them become familiar with the Mojo user portal. The video covers how to create a ticket in the help desk, along with a tour of the Mojo user portal, where users ...
Setting up automatic ticket assignment
Admins and Managers can leverage a Mojo bot to automatically assign tickets to agents. Mojo bots are an efficient way to automate workflows based on specific events and conditions.For example, whenever a ticket is created, updated, or deleted, AND the ticket meets certain conditions, then a Mojo ...