Printing Tickets in Mojo Helpdesk

Mojo Helpdesk’s print output is designed for clean, readable pages that make the most of available space

Browser print shortcut

To open the print dialog:

• Windows: Ctrl + P 
• Mac: Command + P

Tips for printing a ticket list

• Up to two lines of the ticket description are displayed in the print output. To show more description text, set the print layout to landscape.
• Customize displayed columns to include the necessary ticket data before printing.
• The printed ticket list reflects the columns and layout currently displayed in Mojo.

Tips for printing a single ticket

• Use the conversation filter to choose which messages appear in the printout.  The conversation can be filtered to show:
  • All messages
  • Involving contact
  • Staff messages
• Once filtered, open the print dialog to print the ticket with only the selected conversation content.