Setting Up Email-to-Ticket Creation

Mojo Helpdesk supports email-to-ticket creation right out of the box.

When a customer emails a queue’s address, Mojo creates a ticket in that queue automatically.

How to configure

  1. Go to Admin > Tickets > Queues 
  2. Create or edit a queue: Click + new or the pencil icon
  3. Expand  optional settings
    • Queue Email address
      • The first part (before @) can be customized per queue
      • The domain is system-generated and matches your help desk name
    • (Optional) Forward email address 
      • You can also use your own email address, like support@yourcompany.com
      • To do this, set up email forwarding from your company address to the Mojo queue address
      • Warning: The Forward email address cannot be associated with a user. If it is, the user will stop receiving emails from Mojo
  4. Click save

Using your company email address

(Ex. support@yourcompany.com)

Step 1: Configure email forwarding. Forward all messages from your company address to the Mojo queue address.

  • Gmail / Google Workspace: Use a forwarding filter
  • Microsoft Outlook / Office 365: Use a forwarding rule

Step 2: Confirm forwarding (if required). Some email systems send a confirmation email. This will show up in Mojo as a ticket. Check the Open Tickets list for the confirmation message and follow the instructions to complete setup.

Troubleshooting