How do I set up email to ticket creation?

**Note:** The 'email to ticket' feature is only available on the Professional, Enterprise and Unlimited plans. The Mini Me (free) plan does not support email to ticket. To allow tickets to be created by an email address, go to `Admin Settings > Queues and Emails`. This is where you can define your queues, and set up email addresses for each queue. If desired, you can also use one incoming queue. This email address can be used immediately to receive tickets. &&&& How do I use my existing company email address? The email addresses in Mojo Helpdesk will always be ``. If you want to use an existing email address you own, you can simply create a forwarding rule in your email client that forwards everything from your existing address to your Mojo Helpdesk queue address. In GSuite, it is done with a forwarding filter. For Microsoft, it is done with a forwarding rule. For example, you can set it up such that `` filters to `` To complete the request, some email clients such as Google will send a confirmation over as a helpdesk ticket. This email comes from an address that Mojo will not recognize so you must first be sure you allow unregistered users to submit tickets in your helpdesk before creating the rule to ensure the email is accepted by Mojo. To allow unregistered users to submit tickets, go to `Admin Settings > Helpdesk Configuration > Allow unregistered users to submit tickets = ON`. After you accept the confirmation of the forwarding rule, you can go back and turn this setting OFF. Alternatively, if your support address is a group email/alias or distribution list, you can add the Mojo queue address as a member of the group email list. However, if you do this it is recommended to have the queue email address be the sole member of the group or mailing list, and to remove all other agents. If Mojo Helpdesk agents are still part of the distribution list, then they could receive duplicate notifications. As best practice, we recommend that the helpdesk assume responsibility of notifier for all team members. --- Didn't receive the confirmation email sent by your email client? [Here are the steps to troubleshoot.](
Published on: 2013-09-12