How to set up email to ticket creation?

Note: The 'email to ticket' feature is only available on the Professional, Enterprise and Unlimited plans. The Mini Me plan does not support email to ticket. To allow tickets to be created by an email address, go to Admin Settings > Queues and Emails. Here you can set up email addresses for each queue or just use one incoming queue. This email address can be used immediately to receive tickets. **How to use your own email address:**You can use your own support email address by simply creating a forwarding rule in your email that sends the requests to the incoming Mojo queue email address. In GSuite, it is done with a forwarding filter, in Microsoft it is done with a forwarding rule. If your support address is a group email/alias or distribution list, you can simply add the Mojo queue address as a member of the group email list. If you do this, it is wise to only have the queue email address as a member of the group or mailing list, remove all other agents as members since the helpdesk will now be the notifier for the additional team members.
Published on: 2013-09-12
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