How do I import tickets and assets that are linked?
When importing tickets, you will need to map the columns from your CSV file with ticket's fields. One of the fields would be the asset. If that field is mapped, during the import the system will look in different asset fields in the order listed below to find the association. If a certain field is blank, then it will try the next one:
- Legacy Reference Number (asset)
- Asset Name
- Asset Tag
If an asset is found, it will be associated with the imported ticket.