Import & Export
Asset Import
Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected: Users Assets (below) Tickets Knowledge base articles A few things to know before importing The import can create new asset types, locations, and departments but only at a si...
How do I import knowledge base articles?
Migrating from another help desk? Agents with a manager or admin role can import existing tickets, users, assets, and knowledge base articles.The recommended import order is Users Assets Tickets Knowledge Base Articles (details below) Importing knowledge base articles Importing a larg...
How do I import tickets?
If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets Tickets (below) Knowledge Base Articles Im...
How to export ticket data
Exporting ticket data can be useful for: Analyzing trends or performance outside of Mojo Helpdesk Backing up ticket records for internal archives or audits Sharing specific ticket data (including custom fields) with stakeholders who don’t have Mojo Helpdesk access When exporting tickets, ...
Import Linked Assets and Tickets
Assets and tickets can be imported while preserving their association. Import assets first, then tickets.When importing tickets, map the CSV columns to the ticket fields, including the asset field. Mojo uses the value in that field to find a matching asset, checking in this order and moving to th...
Import or Update Users
Mojo Helpdesk supports bulk user management via CSV, whether adding new users or updating existing ones. Prepare the CSV file File must be in .csv format, encoded as UTF-8 Up to 3,000 users per import To update custom user fields, make sure those fields exist in Mojo Helpdesk before importing I...
User Import Overview
Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected: Users (below) Assets Tickets Knowledge base articles Import users from CSV Mojo Helpdesk supports bulk user import via CSV file, up to 3,000 users at a time.A few thing...