Import & Export
How do I import users?
If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users (below) Assets Tickets Knowledge Base Articles...
How do I update users through a CSV import?
Updating users in bulk in Mojo Helpdesk is done through a CSV file import.Preparing Your CSV File: If your helpdesk has the most current user data, consider exporting your users as a starting point. You can import a maximum of 3000 users at a time. The file must be saved as a CSV (comma-se...
How to import assets
For entities migrating from alternate help desk platforms, the transition may involve the migration of extant tickets, user profiles, and assets.The recommended sequence for the importation of data is detailed hereunder. Please consult the provided links for comprehensive instructions on each pro...
How do I import tickets and assets that are linked?
You are able to import linked assets and tickets while preserving their association. To do this, first you'll need to import the assets and then import the tickets.When importing tickets, you will need to map the columns from your CSV file with ticket's fields. One of the fields would be the asse...
How do I import tickets?
If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets Tickets (below) Knowledge Base Articles Im...
How do I import knowledge base articles?
Migrating from another help desk? Agents with a manager or admin role can import existing tickets, users, assets, and knowledge base articles.The recommended import order is Users Assets Tickets Knowledge Base Articles (details below) Importing knowledge base articles Importing a large n...
How to export ticket data
Exporting ticket data can be useful for: Analyzing trends or performance outside of Mojo Helpdesk Backing up ticket records for internal archives or audits Sharing specific ticket data (including custom fields) with stakeholders who don’t have Mojo Helpdesk access When exporting tickets, ...