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How to customize and sort the ticket list

Agents can personalize their own ticket list view to surface key information. This allows each agent to focus on the details most relevant to their workflow.Changes apply only to the individual agent's view and do not impact other team members. How to select the displayed columns Navigate to a...
Ticket Tags

Ticket tags offer an easy way to visually group tickets in Mojo Helpdesk. Tags are fully customizable and can be used to track projects, organize tickets with a shared root cause, or flag items that require special attention.Agents must have a manager or admin role to create new tags. Once create...
Ticket Resolutions

The resolution field in Mojo Helpdesk is a customizable dropdown used to track how tickets are resolved. Agents select from a predefined list of resolution types, which is shared across all ticket forms.Defining and consistently using resolution types can improve reporting and give better insight...
Managing Account and Subscription

Account information, subscription details, and billing can be managed directly from the account settings. To manage subscription Click on the waffle icon in the upper-right corner Select Account administration from the menu Navigate to Account > Billing & plan The Billing & plan page allows...
Managing the Knowledge Base

The Knowledge Base (KB) is a centralized library of helpful articles created for staff or end users. Articles can include text, links, images, and videos. The KB lives within the Help Center.Reasons to use the KB: Empower end users to quickly find answers on their own Ensure consistent respo...
Mojo Helpdesk Release Notes

Mojo Helpdesk is always improving with new features, enhancements, and fixes. The latest updates are published on the Mojo Helpdesk Blog, under the Product category. Shortcut in the agent portal Agents can quickly access the release notes from within the platform: In the Mojo platform, click th...
How to create a knowledge base article

The Knowledge Base (KB) is a centralized library of helpful articles created for staff or end users.Agents must have manager (or higher) permissions to create, update, or delete knowledge base articles. To create a new KB article Click on the waffle icon on the upper right corner Select Knowl...
Ticket Types

The Ticket Type field in Mojo Helpdesk is a customizable dropdown that can be tailored to fit your organization’s needs. Because this field is shared across all ticket forms, it is especially useful for reporting and analyzing trends.Examples of how ticket types can be used include: Locations ...
Customizing the ticket form and fields

Start with Ticket Forms and Fields Overview as a foundation, then continue with the steps below.Agents must have an admin or manager role to manage ticket forms and fields. How to create a ticket form Click on the waffle icon on the upper right corner Select Account administration Navigate ...
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