Mojo Helpdesk | Mojo Helpdesk

Ticket Creation Channels

Mojo Helpdesk supports multiple ways to create tickets, making it easy to capture requests from both external customers and internal teams. Whether it's a support inquiry, IT issue, or a general service request, all tickets funnel into a single, organized system for streamlined resolution.All tic...

Advanced security, whitelist, and blacklist

Admins can control access to the helpdesk by using whitelists and blacklists to filter users by domain name, IP address, email address or language. These filters apply to user actions such as logging in, registering, and creating tickets (via email or the web). Whitelist Use a whitelist to explic...

My Google Apps integration isn't working, what should I do?

If you have followed all the steps to make the association and you get a message that reads, "failed to associate helpdesk" it could mean: You already have an integration made to your Google Apps account with a different Mojo Helpdesk account (maybe someone from your company already tested it be...

Google: Securing Your Domain: A Step-by-Step Guide to DKIM, SPF, and DMARC

When it comes to email security, setting up DKIM, SPF, and DMARC records is essential to protect your domain from unauthorized use and ensure reliable email delivery. In this guide, we’ll walk you through the step-by-step process of configuring these records. To make things practical and relatabl...

How do I update users through a CSV import?

Updating users in bulk in Mojo Helpdesk is done through a CSV file import.Preparing Your CSV File: If your helpdesk has the most current user data, consider exporting your users as a starting point. You can import a maximum of 3000 users at a time. The file must be saved as a CSV (comma-se...

How do I import users?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users (below) Assets Tickets Knowledge Base Articles...

How do I import tickets?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets Tickets (below) Knowledge Base Articles Im...

How can I integrate my helpdesk with Azure Active Directory?

Mojo Helpdesk allows you to connect with Azure Active Directory in two different ways. The first option allows a user to login to a Mojo Helpdesk account using his or her Active Directory login credentials. The second allows you to add Mojo Helpdesk as a tenant in Azure Active Directory.Following...

What is the Watch List? How can I be notified of updates on a ticket?

Each agent has a Watch List containing tickets the agent is keeping track of.The Watch List is especially useful for agents who want to: Save or bookmark a ticket for future reference. Receive notifications and stay updated on a ticket’s progress—especially when they are not the assignee but...

How to add an agent

Agents are considered help desk staff. They can view and answer tickets, and their access level depends on the role assigned to them. There are three agent roles, each with its own set of permissions: Owner Admin Manager Agent View this article for a breakdown of agent roles and their p...