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Mojo Number: Measuring Customer Satisfaction

Mojo Helpdesk makes it easy to measure customer satisfaction by automatically sending a survey when a ticket is closed.An email will be sent to the ticket creator asking for a satisfaction rating. The survey includes two questions: How satisfied were you with your ticket experience as a whole?...
Advanced Security: Whitelist and Blacklist

Admins can control access to the helpdesk by using whitelists and blacklists to filter users by domain name, IP address, email address or language. These filters apply to user actions such as logging in, registering, and creating tickets (via email or the web). Whitelist Use a whitelist to explic...
What is the Pending Confirmation list and how can I use it to prevent Spam tickets from being created?

There is a Ticket Setting you can turn on that will require a ticket submitter/requester to confirm a ticket that they have submitted is valid (submitted either through the HelpCenter or by email) by responding to the confirmation email they receive after creating a new ticket.  This setting can ...
How to export ticket data

Exporting ticket data can be useful for: Analyzing trends or performance outside of Mojo Helpdesk Backing up ticket records for internal archives or audits Sharing specific ticket data (including custom fields) with stakeholders who don’t have Mojo Helpdesk access When exporting tickets, ...
How do I update users through a CSV import?

Updating users in bulk in Mojo Helpdesk is done through a CSV file import.Preparing Your CSV File: If your helpdesk has the most current user data, consider exporting your users as a starting point. You can import a maximum of 3000 users at a time. The file must be saved as a CSV (comma-se...
Google: Securing Your Domain: A Step-by-Step Guide to DKIM, SPF, and DMARC

When it comes to email security, setting up DKIM, SPF, and DMARC records is essential to protect your domain from unauthorized use and ensure reliable email delivery. In this guide, we’ll walk you through the step-by-step process of configuring these records. To make things practical and relatabl...
How to add an agent

Agents are considered help desk staff. They can view and answer tickets, and their access level depends on the role assigned to them. There are a couple agent roles, each with its own set of permissions: Owner Admin Manager Agent How to add a new agent Note only agents with a manager o...
How can I integrate my helpdesk with Azure Active Directory?

Mojo Helpdesk allows you to connect with Azure Active Directory in two different ways. The first option allows a user to login to a Mojo Helpdesk account using his or her Active Directory login credentials. The second allows you to add Mojo Helpdesk as a tenant in Azure Active Directory.Following...
How do I import users?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users (below) Assets Tickets Knowledge Base Articles...
What is the Watch List? How can I be notified of updates on a ticket?

Each agent has a Watch List containing tickets the agent is keeping track of.The Watch List is especially useful for agents who want to: Save or bookmark a ticket for future reference. Receive notifications and stay updated on a ticket’s progress—especially when they are not the assignee but...
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