Email channel settings

Mojo Helpdesk supports email-to-ticket creation right out of the box. With this feature, an email can be sent to create a ticket. For example, when an email is sent to support@company.com, a ticket is created in the corresponding Support queue.

The applicable settings can be found in Admin > Channels > Email > Settings.

Email channel ON/OFF

The email channel ON/OFF switch controls the email-to-ticket feature. By default, it is turned on. Regardless of this configuration, Mojo Helpdesk will always send email notifications as needed.

@ Email addresses

Each queue may have an email address as can be seen in Admin > Channels > Email > Settings. These email addresses can be used to create tickets from email.

Email address standard format

1. If using the Mojo Mail Server…
   • and using your own domain name 
     • <queuename>@<helpdeskname>@<yourdomain>.com
   • and using the standard Mojo domain
     • <queuename>@<helpdeskname>.mojohelpdesk.com
2. If using your own mail server…
   • the format will be a combination of the mail server username and a queue designation. For example, if your support email is support@metadot.com then the email address format for the returns queue is support+returns@metadot.com