Email Channel Settings

Mojo Helpdesk supports email-to-ticket creation right out of the box. 

For example, a customer can send an email to support@company.com which will then create a ticket in the corresponding Support queue.

The applicable settings can be found in Admin > Channels > Email > Settings

Email channel on/off

The email channel ON/OFF switch controls the email-to-ticket feature. By default, it is turned on.

Note that this setting does not affect email notifications sent by the help desk.

@ Email addresses

Each queue may have a corresponding email address. These email addresses can be used to create tickets by email.

Email address standard format

The email address may have a different format depending on which mail server is used.

1. (default) If your account is using the Mojo mail server…
   • and you're using your own domain name, the email address will be as follows:
     • <queuename>@<helpdeskname>@<yourdomain>.com
   • and you're using the standard Mojo domain , the email address will be as follows:
     • <queuename>@<helpdeskname>.mojohelpdesk.com
2. If your account is configured to use your own mail server…
   • the format will be a combination of the mail server username and a queue designation. For example, if your support email is support@metadot.com then the email address format for the returns queue is support+returns@metadot.com

Email address customization

Click on manage queues to customize the email address for each queue.

For more details, see this article on configuring email-to-ticket creation.