Single Sign On (SSO)
My Google SSO isn't working.
If you try to login using your Google email address and it is not allowing you access, then your domain is not configured to use OpenID. This is a Google setting that first must be changed before you can use SSO in Mojo.To change this, a Google Apps admin must login to their Google Apps account ...
Getting an Open ID 2.0 error when logging in via Google Apps?
Open ID 2.0 is no longer supported by Google. Mojo Helpdesk's updated version is available in the Marketplace so if you have an older installation and are receiving an error when logging in, you will simply need to integrate with the latest release.To do this, you will need to remove the old vers...
I am unable to log-in to my organization's helpdesk
Mojo supports multiple log-in options for the helpdesk. - Mojo authentication method - Login with Google - Login with Azure AD - Enterprise SSO using JWT or SAML Mojo Authentication Method If your helpdesk admin enabled the Mojo authentication method, you can request a new password by clicking o...
Enterprise Single Sign On with SAML
Mojo Helpdesk supports Secure Assertion Markup Language (SAML), which is a mechanism that allows single sign-on (SSO) using identity providers such as Active Directory, LDAP, Google, Office 365 etc. SAML eliminates the need for maintaining various credentials for various applications and reduces ...
Enterprise Single Sign On with JWT
Mojo Helpdesk supports JWT (JSON Web Token), which is a mechanism that allows single sign-on (SSO) for Mojo Helpdesk using a secured exchange of user authentication data. When Enterprise Single Sign On with JWT is setup, users will be able to login to the help desk only through a proprietary au...
How can I integrate my helpdesk with Azure Active Directory?
Mojo Helpdesk allows you to connect with Azure Active Directory in two different ways. The first option allows a user to login to a Mojo Helpdesk account using his or her Active Directory login credentials. The second allows you to add Mojo Helpdesk as a tenant in Azure Active Directory.Following...