How do I import knowledge base articles?

Migrating from another help desk? You can import existing tickets, users, assets, and Knowledge base articles.

The recommended import order is

1. Users
2. Assets
3. Tickets
4. Knowledge Base Articles (details below)

Importing Knowledge Base Articles

Importing a large number of knowledge base articles can save significant time. Keep the following in mind when using the import feature:

1. The CSV file must contain fields in this exact order: title, description, keywords, is featured, status, staff only, topic list.
2. The "is featured" and "staff only" fields accept boolean values (true or false).
3. The "topic list" field should be a comma-separated list of topic names.
4. The import function creates topics if they don't already exist. However, it currently supports only one level of topics. After importing, you can easily reorder topics and create sub-topics using drag and drop.