Ticket Creation Channels

Mojo Helpdesk supports multiple ways to create tickets, making it easy to capture requests from both external customers and internal teams. Whether it's a support inquiry, IT issue, or a general service request, all tickets funnel into a single, organized system for streamlined resolution.

All ticket creation methods feed into the same help desk, making it easy for teams to manage, prioritize, and respond regardless of how the request came in.

This article lists few channels users can use to create tickets.

1. Submitted via the Help Center or User Portal

Users can create tickets through the help desk help center. This is the most common way users request help, report issues, or ask questions. One key advantage of this method is that admins can define the required fields on the ticket form, ensuring the right information is captured from the start.

Learn more about the user portal.

2. Submitted through an embedded web form

The Mojo ticket forms can also be embedded directly into a website or intranet. This allows ticket requesters to create tickets from any website of choice..

Learn more about how to embed a ticket form.

3. Created by an agent on behalf of a user

Agents can create tickets on behalf of users through the agent web portal. This is helpful for handling requests that come in by phone or in person. Every issue is properly tracked and associated with the correct requester, who can then receive email updates as the ticket progresses.

4. Automatically converted from emails (email-to-ticket creation)

Mojo Helpdesk supports email-to-ticket creation right out of the box. When users send an email to a designated support address, Mojo automatically converts the message into a ticket. This lets users submit requests by email.

It’s a seamless way to bring customers into Mojo without changing how they work. If they’re already familiar with a support email address, like help@yourcompany.com, this method makes adoption effortless.

Learn more about email-to-ticket creation.

5. Created using the Mojo Helpdesk API

Tickets can be created by external systems using the Mojo API. This is useful for integrating with other platforms (e.g. CRMs, monitoring tools, HR systems) to trigger support workflows.

Learn more about the Mojo Helpdesk API.