Search results for: ticket forms

Ticket Forms and Fields Overview

Mojo Helpdesk supports multiple ticket forms for each help desk account. By default, a help desk starts with a single ticket form, however admins can create multiple forms to fit their needs.Agents must have an admin or manager role to manage ticket forms and fields.Below is an example of a help ...
Troubleshooting ticket form visibility issues

Issue Users encounter problems when creating tickets. Specifically, they cannot find or choose a particular ticket form from the provided drop-down menu. Furthermore, the desired ticket form is not available to be embedded in a website. Solution This issue often occurs when non-logged-in users la...
Customizing the ticket form and fields

Start with Ticket Forms and Fields Overview as a foundation, then continue with the steps below.Agents must have an admin or manager role to manage ticket forms and fields. How to create a ticket form Click on the waffle icon on the upper right corner Select Account administration Navigate ...
Adding conditional logic to a ticket form

Conditional logic can be added to the fields in the ticket form. For example, if we have the question, “Are you married?”. If the user answers “yes”, we can show a set of questions. If the user answers “no”, then we show another set.This can be done while editing a form.https://www.youtube.com/wa...
Creating a Ticket Form for a Specific User Group

Not all ticket forms need to be visible to everyone. A ticket forms could be designed specifically for employee use, such as reporting IT issues, requesting classroom equipment, or submitting internal facility requests.To prevent folks external to the organization (such as parents or customers) f...
How to embed a Mojo ticket form into a website

Embedding a form on your website allows users to create tickets easily without leaving your website.Note: Web channel must be enabled in order for a ticket form to be embedded. Go to Account administration > Channels > Embed Select the form you want to embed Customize the form attributes such...
Can I specify the ticket form to use for tickets that are created by email?

Yes, admins and managers can specify the ticket form to use for any tickets created by email. To set a default form for all queues Go to Account administration > Forms & fields Look for the Default Form box on the right hand side. The default form will be the form that will be used by all inc...
Ticket Types

The Ticket Type field in Mojo Helpdesk is a customizable dropdown that can be tailored to fit your organization’s needs. Because this field is shared across all ticket forms, it is especially useful for reporting and analyzing trends.Examples of how ticket types can be used include: Locations ...
Ticket Resolutions

The resolution field in Mojo Helpdesk is a customizable dropdown used to track how tickets are resolved. Agents select from a predefined list of resolution types, which is shared across all ticket forms.Defining and consistently using resolution types can improve reporting and give better insight...
How to search for a ticket using custom fields

The Mojo ticket forms support custom fields. Here's how to format your search query if you're using custom fields. To search by a custom field Use the query below, replacing the bracketed text with your custom field's system name (using underscores for spaces) and value (without underscores): c...
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