Mojo Helpdesk | Mojo Helpdesk

Mojo Helpdesk guide for contacts, requests, customers.

This training video was created for Contacts or anyone who creates a ticket in Mojo. Admins can share this video to their ticket creators. This will cover creating a ticket in the helpdesk, and a tour of the Mojo contact portal, where contacts can search and update tickets. ...

How can I prevent the Helpdesk from sending certain email notifications?

You are able to prevent Mojo from sending certain emails/notifications to Contacts/Users and Staff/Agents. Here is a description of these automated email notifications and how to stop them from being sent. New Ticket Email Notification for Ticket Requester/Creator This email is generated by a Moj...

Automation with Mojo bots

What are Mojo bots? Bots are a way to automate workflows. They are created by combining events, conditions, operators and actions. Bots can assign tickets based on certain conditions, send email reminders, add tags, time, message to tickets and more. Components of a bot Events Select an event to...

How to add tickets with a due date to Google Calendar?

Yes, using a service called Zapier, Mojo Helpdesk can create Google Calendar Events based on some ticket conditions. Note this integration works using the API. Your Mojo Helpdesk plan should include an API allotment.To create the Zap, login to your Zapier account. In Zapier, search for Mojo H...

How do I customize the ticket list?

You can customize the columns and the amount of detail in the ticket view list. Watch this video to learn how.

What is the Pending Confirmation list and how can I use it to prevent Spam tickets from being created?

There is a Ticket Setting you can turn on that will require a ticket submitter/requester to confirm a ticket that they have submitted is valid (submitted either through the HelpCenter or by email) by responding to the confirmation email they receive after creating a new ticket. This setting can ...

Email channel settings

Mojo Helpdesk supports email-to-ticket creation right out of the box. With this feature, an email can be sent to create a ticket. For example, when an email is sent to support@company.com, a ticket is created in the corresponding Support queue.The applicable settings can be found in Admin > Chann...

What are the types of ticket statuses?

In Mojo Helpdesk, a ticket can either be new, in progress, on hold, information requested, solved or closed. We can group these two ticket statuses in two groups open tickets are tickets that still need work, while resolved tickets do not require the agent's attention.Open Tickets: Tickets in the...

How many times can automation's actions be executed on the same ticket?

If the flag "run the automation only once per ticket" is set - the automation can be executed only once per ticket.Otherwise, the automation will be executed each hour on the same ticket, as long as the ticket passes the automation's filters (conditions).

SSL certificate failed

SSL certificates are issued automatically using Let's Encrypt.Sometime (mostly due to DNS records misconfiguration) it is possible a failure to occur in certificate issuance.If you get a warning message about failed certificate, please open a ticket at https://help.mojohelpdesk.com, and we will w...