How do I search for tickets that are associated with an asset?
Admins can search for a ticket that is associated with an asset.Click on the search bar to open it up.Click on "advanced' on the bottom right corner of the pop-up. This will bring up the advanced s... more
Who can access Asset Management? Can I limit permissions by location?
Asset Management is an add-on to the ticketing system. All agents have read access to assets, and can create tickets for assets. In terms of managing assets (create, update, delete), only those w... more
What is best practice for creating a new asset
Creating a new Asset is easily done from the Asset Management screen by clicking the "+ NEW ASSET" button. Before creating a new asset, it is recommended to have asset types, locations and departme... more
How to search assets?
Mojo Helpdesk asset management search is powered by a very powerful search engine. To search an asset by its name or asset tag or any field just type the information about this asset. Example Type... more
How do I add asset management?
Enabling the asset management functionality for your helpdesk can only be done by an administrator. If you are an administrator, go to the the admin settings and, select the add-ons sub menu: this... more
How do I import tickets and assets that are linked?
You are able to import linked assets and tickets while preserving their association. To do this, first you'll need to import the assets and then import the tickets. When importing tickets, you wil... more
How to best import assets
If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move. The recommended order of importing is as follows. Click on each of the items... more
Can I export my data?
Yes, you can export your data from the Mojo Helpdesk interface: In Mojo Helpdesk Version 1.0, go to Manage -> All Settings -> Export In Mojo Helpdesk Version 2.0 go to Admin Settings -> click on ... more
How do I import tickets?
If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move. The recommended order of importing is as follows. Click on each of the items... more