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Asset Import

Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected: Users Assets (below) Tickets Knowledge base articles A few things to know before importing The import can create new asset types, locations, and departments but only at a sing...

Import Linked Assets and Tickets

Assets and tickets can be imported while preserving their association. Import assets first, then tickets.When importing tickets, map the CSV columns to the ticket fields, including the asset field. Mojo uses the value in that field to find a matching asset, checking in this order and moving to th...

How to Subscribe to Asset Management

Asset Management is a paid add-on for Mojo Helpdesk. A free trial is available before subscribing. Only administrators can subscribe and enable it.Subscribing to Asset Management Navigate to the waffle icon in the upper right corner. Select Account administration. Select Add-ons & apps, then Get...

How to Check Assets In and Out in Mojo Helpdesk

Asset Check In/Check Out tracks the assignment of devices to users. Use it to record checkouts and returns, set due dates, automate email reminders, and maintain a full audit history for every asset. Checkout limits can also be configured to control how many devices a user can have checked out at...

Who can access Asset Management? Can I limit permissions by location?

Asset Management is an add-on to the ticketing system.All agents have read access to assets, and can create tickets for assets. In terms of managing assets (create, update, delete), only those with a Manager role or above (Admin and Owner) can manage assets. Learn more about the different user ro...

How do I import tickets?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets Tickets (below) Knowledge Base Articles Im...

How to Configure Checkout Limits

This article covers checkout limits. For a full overview of Asset Check In/Check Out, see Asset Check In/Check Out in Mojo Helpdesk.Checkout limits control how many assets users can have checked out at one time. Limits can be set overall or per asset type, and configured separately for contacts a...

How do I import knowledge base articles?

Migrating from another help desk? Agents with a manager or admin role can import existing tickets, users, assets, and knowledge base articles.The recommended import order is Users Assets Tickets Knowledge Base Articles (details below) Importing knowledge base articlesImporting a large ...

Ticket Forms and Fields Overview

Mojo Helpdesk supports multiple ticket forms for each help desk account. By default, a help desk starts with a single ticket form, however admins can create multiple forms to fit their needs.Agents must have an admin or manager role to manage ticket forms and fields.Below is an example of a help ...

User Import Overview

Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected: Users (below) Assets Tickets Knowledge base articles Import users from CSVMojo Helpdesk supports bulk user import via CSV file, up to 3,000 users at a time.A few things ...