Email FAQs
Email-to-ticket creation is not working
If you followed the steps to set up email-to-ticket creation but are still having issues, there's a chance your current settings are preventing the email from coming through as tickets. Here are a couple of things you can do to troubleshoot: Are you allowing unregistered users to create tickets? ...
Can I prevent a user from receiving any messages from the helpdesk?
The help desk sends out automated notifications to agents and users.You can find a list of the different types of messages sent by the helpdesk plus how you can turn them off in this KB article.There are some messages though, that cannot be turned off. In order to prevent a user from receiving an...
How can I prevent the help desk from sending certain email notifications?
Admins can control which emails are sent to contacts/users and staff/agents. Here is a description of the automated email notifications sent by the system and how to stop them from being sent. New Ticket Email Notification for Ticket Requester/Creator This email is generated by a Mojo bot and is ...
Office 365 email forwarding is not working
Office 365 has recently made some changes to their system, in which they are no longer allowing users to forward to external emails. If you are on O365 and you are using a company email address (helpdesk@yourdomain.com) instead of the Mojo queue email address, then you'll need to take the followi...