Mojo Helpdesk | Mojo Helpdesk

Mojo Helpdesk Achieves SOC 2 Type 2 Compliance

Mojo Helpdesk has successfully completed the SOC 2 Type II audit, conducted by an independent third-party auditor. This certification confirms that our internal controls and processes meet the rigorous standards set by the American Institute of CPAs (AICPA) for managing and securing customer data...

How do I import users?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users (below) Assets Tickets Knowledge Base Articles...

How do I install Mojo Helpdesk in Google Apps?

Through the Mojo Helpdesk app on the Google Apps Marketplace, you can associate an existing helpdesk or create a new helpdesk.Here is how to make the integration: Logged in as Admin in Google Apps, go to Apps > Marketplace Apps. Search for Mojo Helpdesk and click Domain Install. Click Continu...

How do I import tickets?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets Tickets (below) Knowledge Base Articles Im...

Using the Mojo search engine

There are two ways to search in Mojo.Use the filters in the search UI. Select options like status, queue, type, or assignee in the search drop down. Agents can also do an advanced search.Type directly in the search box. Enter words, phrases, or special search syntax. The tips below are specific t...

What languages are available?

Mojo Helpdesk currently supports the following languages: English French Spanish Portuguese Polish German Turkish Yoda Italian If there is a language you would like to propose we add, please let us know by submitting a ticket.

How to embed a Mojo ticket form into a website

Embedding a form on your website allows users to create tickets easily without leaving your website.Note: Web channel must be enabled in order for a ticket form to be embedded. Go to Account administration > Channels > Embed Select the form you want to embed Customize the form attributes such...

How to import assets

For entities migrating from alternate help desk platforms, the transition may involve the migration of extant tickets, user profiles, and assets.The recommended sequence for the importation of data is detailed hereunder. Please consult the provided links for comprehensive instructions on each pro...

Email-to-ticket creation is not working

Having trouble with email-to-ticket creation after following the setup steps? Your current settings might be the cause.Here's how to troubleshoot: Security Configuration: Allow Unregistered Users: In Account administration > Tickets > Settings, in the tickets security settings section ensure ...

Setting up automatic ticket assignment

Admins and Managers can leverage a Mojo bot to automatically assign tickets to agents. Mojo bots are an efficient way to automate workflows based on specific events and conditions.For example, whenever a ticket is created, updated, or deleted, AND the ticket meets certain conditions, then a Mojo ...