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How do I break the Google Apps integration?

If you already associated Mojo Helpdesk account with your Google Apps domain, but want to remove that association, there are two things you need to do.As Admin in Mojo Helpdesk Login to the Mojo account Go to the Account administration section (Waffle icon at the top right of the browser page)...
Can I white label my helpdesk?

You can white label your helpdesk in the following ways: Custom Domain: Business and Enterprise plans allow you to customize your helpdesk domain. Remove Mojo Helpdesk Branding: On any paid plan (after the trial period), you can remove Mojo Helpdesk branding from the Help Center. To remove ...
Automating workflows using Mojo bots

Mojo bots are a powerful tool to automate workflows. For example, whenever a ticket is created, updated, or deleted, AND the ticket meets certain conditions, then a Mojo bot can execute an action(s).Managers and admins can define the trigger event, conditions, and actions. Once the defined criter...
Creating a Ticket Form for a Specific User Group

Not all ticket forms need to be visible to everyone. A ticket forms could be designed specifically for employee use, such as reporting IT issues, requesting classroom equipment, or submitting internal facility requests.To prevent folks external to the organization (such as parents or customers) f...
Office 365 email forwarding is not working

Office 365 has recently made some changes to their system, in which they are no longer allowing users to forward to external emails. If you are on O365 and you are using a company email address (helpdesk@yourdomain.com) instead of the Mojo queue email address, then you'll need to take the followi...
Ticket and user creation quota

If you see this alert symbol at the top right of your browser, it means your account is new and currently has a limit set on the number of users and tickets that can be created until you are verified as a valid account:In effort to limit the spam and potential scams, Free Trial and new subscripti...
How to export ticket data

Exporting ticket data can be useful for: Analyzing trends or performance outside of Mojo Helpdesk Backing up ticket records for internal archives or audits Sharing specific ticket data (including custom fields) with stakeholders who don’t have Mojo Helpdesk access When exporting tickets, ...
Mojo Helpdesk Beta Program

Help make the next releases of Mojo Helpdesk our best yet. As a member of the Mojo Helpdesk Beta Program, you can take part in shaping Mojo Helpdesk by trying pre-release versions and letting us know your feedback. How can my helpdesk participate? As a member of the Mojo Helpdesk Beta Program, yo...
Groups: How to share tickets among users/contacts

In Mojo Helpdesk, users/contacts can be assigned to a group to organize them by team, company, or department. Why use groups? Reporting: Track metrics such as the number of tickets submitted by a group or average response time to that group Restrict ticket submission: Limit a form to be use...
Mojo Scheduler: Create recurring tickets

The Mojo Scheduler helps help desk staff stay organized by turning routine tasks into automated tickets. Instead of manually creating the same ticket over and over, the scheduler takes care of it on a set schedule.Beyond efficiency, scheduled tickets also create a clear audit trail of recurring w...
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