The email addresses in Mojo Helpdesk will always be `firstname.lastname@example.org`. If you want to use an existing email address you own, you can simply create a forwarding rule in your email client that forwards everything from your existing address to your Mojo Helpdesk queue address:
For example `email@example.com` filters to `firstname.lastname@example.org`
Or, as an alternative you can add the Mojo queue address as a member of your group list / distribution list in your email client.
Published on: 2013-09-12See other articles inEmail FAQs.