What kind of reporting does Mojo have?

##Mojo Helpdesk Version 1: - **Activity Today:** At-a-glance view that shows how many tickets were created today and how many were resolved today - **Open Tickets:** Breakdown of open tickets by queue and technician - **Aging Summary:** This table shows the number of open tickets by age range - **All Tickets:** Lists every ticket in the helpdesk including solved and closed tickets - **Mojo Numbers:** Breakdown of Mojo numbers by queue and technician - **Advanced Search:** Allows searching by specific criteria such as priority, status, submitted by, etc. and allows the creation of custom ticket lists - **SLA Compliance:** Self-defined reports based on assigning/resolving tickets and customer satisfaction ratings - **Time Spent:** Various reports on time manually tracked on tickets ##Mojo Helpdesk Version 2: - **Dashboard:** The dashboard allows you to see the number of open tickets, the number of closed tickets, the number of users waiting for a response, and the number of answers by agents for a specified date range. - **Views:** Mojo Helpdesk allows you to create your own ticket lists filtered by criteria you specify. Ticket lists can filtered by status and queue and sorted by a number of criteria such as date created, date updated, due date, etc. - **Aging Summary:** This table shows the number of open tickets by age range. - **All Tickets:** This is a list of every ticket in the helpdesk including solved and closed tickets. - **Mojo Numbers:** Breakdown of Mojo numbers by queue and technician - **Advanced Search:** Allows searching by specific criteria such as priority, status, submitted by, etc. and allows the creation of custom ticket lists - **SLA Compliance:** Self-defined reports based on assigning/resolving tickets and customer satisfaction ratings. - **Time Spent:** Various reports on time manually tracked on tickets. Time tracking in the new version of Mojo Helpdesk is automatic when turned on. ---------------------------------- ##Can I create my own custom report? Yes. Mojo Helpdesk has an easy to use API so you can query your helpdesk by creating a simple Perl, PHP, Java, C sharp or Ruby script. This will give you the exact report you need.
Published on: 2013-09-13
See other articles in Reporting, Time Tracking FAQ.