What reporting does Mojo have?

Available reports: ##Mojo Helpdesk Version 1: - Activity Today: At-a-glance view that shows how many tickets were created today and how many were resolved today. - Open Tickets: Breakdown of open tickets by queue and technician. - Aging Summary: This table shows the number of open tickets by age range. - All Tickets: Lists every ticket in the helpdesk including solved and closed tickets. - Mojo Numbers: Breakdown of Mojo numbers by queue and technician. - Advanced Search: Allows searching by specific criteria such as priority, status, submitted by, etc. and allows the creation of custom ticket lists. - SLA Compliance: Self-defined reports based on assigning/resolving tickets and customer satisfaction ratings. - Time Spent: Various reports on time manually tracked on tickets. ##Mojo Helpdesk Version 2: - Dashboard: The dashboard allows you to see the number of open tickets, the number of closed tickets, the number of users waiting for a response, and the number of answers by agents for a specified date range. - Views: Mojo Helpdesk allows you to create your own ticket lists filtered by criteria you specify. Ticket lists can filtered by status and queue and sorted by a number of criteria such as date created, date updated, due date, etc. - Aging Summary: This table shows the number of open tickets by age range. - All Tickets: Lists every ticket in the helpdesk including solved and closed tickets. - Mojo Numbers: Breakdown of Mojo numbers by queue and technician. - Advanced Search: Allows searching by specific criteria such as priority, status, submitted by, etc. and allows the creation of custom ticket lists. - SLA Compliance: Self-defined reports based on assigning/resolving tickets and customer satisfaction ratings. - Time Spent: Various reports on time manually tracked on tickets. Time tracking in the new version of Mojo Helpdesk is automatic when turned on. Can I create my own custom report? ---------------------------------- Yes. Mojo Helpdesk has an easy to use API so you can query your helpdesk by creating a simple Perl, PHP, Java, C sharp or Ruby script. This will give you the exact report you need.
Published on: 2013-09-13 See other articles in Reporting.