How do I add a user to a group?
Users can be grouped into a "Group". Groups are useful for reporting, and sharing tickets, among a few other things. More information on why groups are useful here.
A user can be added to a group in 2 ways.
- Bulk update of users. If multiple users need to be added to a group, a we recommend updating users using a CSV import.
- Adding a single user to a group. Admins can also add a user to a group by going to Admin Settings > Users. Search for the user. Click on the pencil icon to edit the user's profile, then choose the appropriate group.
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