Can I tag my VIP contacts?

Contacts can be tagged as a VIP. Admins can then create a saved view of tickets created by a VIP. Here are the steps to do that.
  1. Go to Admin Settings > Contacts
  2. Select the contact that needs to be tagged.
  3. Click on the pencil icon on the upper right corner of the pop-up to edit the profile.
  4. Click on more information.
  5. Check the box for "Add a visual VIP sign close to the name to indicate this person is important."
 
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