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Can I tag my VIP contacts?
Contacts can be tagged as a VIP. Admins can then create a saved view of tickets created by a VIP. Here are the steps to do that.
- Go to Admin Settings > Contacts
- Select the contact that needs to be tagged.
- Click on the pencil icon on the upper right corner of the pop-up to edit the profile.
- Click on more information.
- Check the box for "Add a visual VIP sign close to the name to indicate this person is important."
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