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Set up a custom help desk domain name

By default, the help desk URL will be orgname.mojohelpdesk.com. Certain plans allow for the use of a custom help desk domain, such as support.yourdomain.com. Setting up a subdomain Example: support.yourdomain.com Create a NAME record.  Ask the DNS administrator to set up a CNAME record that ...
API - About the Mojo Helpdesk REST API

The Mojo Helpdesk API enables 3rd party developers to create, edit, update, delete, and export tickets, users and comments. It supports building custom workflows and integrations with other tools or systems.Accessing and using the API requires technical resources and developer experience. API doc...
Why is my helpdesk suspended?

Your help desk may be suspended for these reasons: Billing Issue There has been a problem processing your credit card, or your account ran out of credit. You need to update the billing information to re-open the help desk.  Suspended by Mojo Helpdesk staff Mojo Helpdesk has closed t...
How to search for a ticket using custom fields

The Mojo ticket forms support custom fields. Here's how to format your search query if you're using custom fields. To search by a custom field Use the query below, replacing the bracketed text with your custom field's system name (using underscores for spaces) and value (without underscores): c...
How to tickets with a due date to Google Calendar

Integrating Mojo Helpdesk with Google Calendar to create events from tickets with due dates is achievable through Zapier, a third-party automation service. This functionality leverages the application programming interface (API), and therefore, an active Mojo Helpdesk plan with API access is requ...
Enterprise Single Sign-On with SAML and JWT

Mojo Helpdesk supports both Secure Assertion Markup Language (SAML) and JSON Web Tokens (JWT) for Enterprise Single Sign-On (SSO). These mechanisms allow users to authenticate using their organization’s identity provider, enabling a seamless and secure login experience with one set of credentials...
Advanced Security: Whitelist and Blacklist

Admins can control access to the helpdesk by using whitelists and blacklists to filter users by domain name, IP address, email address or language. These filters apply to user actions such as logging in, registering, and creating tickets (via email or the web). Whitelist Use a whitelist to explic...
How to configure SMS / text notifications for ticket updates

Mojo allows ticket update notifications to be delivered via SMS/text messages, in addition to standard email alerts. This functionality is configurable through Mojo bots. How it works In the United States, most mobile carriers allow subscribers to receive emails as SMS messages sent to their phon...
How do I update users through a CSV import?

Updating users in bulk in Mojo Helpdesk is done through a CSV file import.Preparing Your CSV File: If your helpdesk has the most current user data, consider exporting your users as a starting point. You can import a maximum of 3000 users at a time. The file must be saved as a CSV (comma-se...
Can I prevent a user from receiving any messages from the helpdesk?

The help desk system sends automated notifications to both agents and contacts.Email notifications are classified into two categories: System notifications These are emails sent to help desk staff, including the password reset email (sent both to staff and contacts) System notifications ...
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