Search Results

Search results for: asset

Asset Import

Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected: Users Assets (below) Tickets Knowledge base articles A few things to know before importing Asset Name is required. Map a CSV column to it: rows with a blank Asset Name are not i...

Asset Files

Mojo Helpdesk supports attaching photos and documents directly to an asset record. Use them to record condition, capture the asset tag, or store the purchase invoice, warranty, and manual. Files can also be added by taking a snapshot with the webcam. Supported files Two kinds of files attach to...

The Asset Record

What is an Asset An asset is any item an organization tracks and manages over time. In Mojo Helpdesk, assets can be physical devices (such as laptops, monitors, phones, printers) or digital items such as software licenses or subscriptions. Each asset has a dedicated detail page where you can vi...

Import Linked Assets and Tickets

Assets and tickets can be imported while preserving their association. Import assets first, then tickets. When importing tickets, map the CSV columns to the ticket fields, including the asset field. Mojo uses the value in that field to find a matching asset, checking in this order and moving to ...

How to Subscribe to Asset Management

Asset Management is a paid add-on for Mojo Helpdesk. A free trial is available before subscribing. Only administrators can subscribe and enable it. Subscribing to Asset Management Navigate to the waffle icon in the upper right corner. Select Account administration. Select Add-ons & apps, then G...

Who can access Asset Management? Can I limit permissions by location?

Asset Management is an add-on to the ticketing system. All agents have read access to assets, and can create tickets for assets. In terms of managing assets (create, update, delete), only those with a Manager role or above (Admin and Owner) can manage assets. Learn more about the different user ...

How to Check Assets In and Out in Mojo Helpdesk

Tracking who has which device by memory or spreadsheet breaks down fast. Asset Check In/Check Out records every checkout and return in Mojo Helpdesk, with due dates, automated email reminders, and a full history for each asset. Checkout limits control how many devices a user can have checked out ...

How do I import tickets?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move. The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets Tickets (below) Knowledge Base Articles ...

How to Configure Checkout Limits

This article covers checkout limits. For a full overview of Asset Check In/Check Out, see Asset Check In/Check Out in Mojo Helpdesk. Checkout limits control how many assets users can have checked out at one time. Limits can be set overall or per asset type, and configured separately for contacts...

How do I import knowledge base articles?

Migrating from another help desk? Agents with a manager or admin role can import existing tickets, users, assets, and knowledge base articles. The recommended import order is Users Assets Tickets Knowledge Base Articles (details below) Importing knowledge base articles Importing a large numbe...

1 2 next >>