Mojo Helpdesk | Mojo Helpdesk

Setting up a help desk domain name

If the help desk plan subscription includes this feature, a custom domain name can be set, e.g.: support.yourdomain.com or yourdomain.com. Using a subdomain of a domain name (CNAME record) Example: support.yourdomain.com Ask your DNS network administrator to add a CNAME record support.yourdoma...

Introducing Mojo via email

When you are ready to launch, the best way by using multiple channels to make your announcement. Customize the email below to share Mojo with requesters at your company. Happy Launch Day! Hi Team,At {Company} we value using new, innovative tools that enable each and every one of us to work bette...

How do I prevent the system from sending some emails?

You are able to prevent Mojo from sending several emails/notifications to Contacts/Users and Staff/Agents. Here is a description of these automated email notifications and how to stop them from being sent.New Ticket Email Notification for Ticket Requester/Creator This email is generated by a M...

Can I prevent a user from receiving any messages from the helpdesk?

The help desk sends out automated notifications to agents and users.You can find a list of the different types of messages sent by the helpdesk plus how you can turn them off in this KB article.There are some messages though, that cannot be turned off. In order to prevent a user from receiving an...

SMS / text notifications for ticket updates

Notifications (email) can be sent to a mobile phone as SMS / text messages. This can be configured using Mojo bots. Most U.S. carriers allow their subscribers to receive emails as text messages using their phone number. Simply substitute phonenumber below with a real mobile phone number and the e...

What is the Pending Confirmation list and how can I use it to prevent Spam tickets from being created?

There is a Ticket Setting you can turn on that will require a ticket submitter/requester to confirm a ticket that they have submitted is valid (submitted either through the HelpCenter or by email) by responding to the confirmation email they receive after creating a new ticket. This setting can ...

Advanced security, whitelist and blacklist

Whitelists and blacklists can filter user access by domain name, IP address and email for login, registration and ticket creation via email and web. Whitelisting Warning: When used, only users in the whitelist will be able to create tickets, login or create user accounts. If not used, everybody h...

Contact and Staff on-boarding. Different stories.

In Mojo Helpdesk users can be created in many ways, whether they are staff or regular contacts, here is a list of all use cases.In almost all use cases, the new user should confirm his email address. Here is an article that explain “Why it's important to confirm the identity of your users” A man...

How do I update users through a CSV import?

With Mojo Helpdesk, you can update your users in bulk using a CSV file import. Prepare your CSV file for import. Note if the helpdesk has the most recent data, you can export your users as a starting point. You can import up to 3000 users at a time. File must be saved in CSV (comma sep...

How do I import users?

If you are migrating from another help desk, then you may have existing tickets, users and assets you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users (below) Assets Tickets Knowledge Base Articles...