Search results for: %22Enterprise Single Sign On%22

My Google SSO isn't working.

If you try to login using your Google email address and it is not allowing you access, then your domain is not configured to use OpenID. This is a Google setting that first must be changed before you can use SSO in Mojo.To change this, a Google Apps admin must login to their Google Apps account ...
ClassLink Integration

ClassLink | Single Sign-On for EducationMojo Helpdesk is integrated with ClassLink - a single sign-on platform for K-12 schools and higher education institutions, providing students, educators, IT staff, and even parents, easy access to multiple web applications and services.The integration allow...
Finding the SHA1 fingerprint from your Identity Provider (Azure, Okta and Onelogin)

Here's how you can get the SHA1 fingerprint from the admin console of the Identity Provider.  Azure Go to your Azure portal Navigate to Azure Active Directory -> Enterprise Applications -> All Applications   Search and open the Mojo Helpdesk application that you have configured Click Quick ...
Getting an Open ID 2.0 error when logging in via Google Apps?

Open ID 2.0 is no longer supported by Google. Mojo Helpdesk's updated version is available in the Marketplace so if you have an older installation and are receiving an error when logging in, you will simply need to integrate with the latest release.To do this, you will need to remove the old vers...
How can I integrate my helpdesk with Azure Active Directory?

Mojo Helpdesk allows you to connect with Azure Active Directory in two different ways. The first option allows a user to login to a Mojo Helpdesk account using his or her Active Directory login credentials. The second allows you to add Mojo Helpdesk as a tenant in Azure Active Directory.Following...
How do I add asset management?

Enabling the asset management functionality for your helpdesk can only be done by an administrator.If you are an administrator, go to the the admin settings and, select the add-ons sub menu: this will direct you to the add-ons page. You will then be able to select the asset management option and ...
How do I merge one ticket into another

To merge a single ticket into another: - record the ticket ID into which the ticket should be merged - open the ticket to be merged - click on the merged tickets icon - the list of already merged tickets is displayed. Click on merge tickets - enter the ticket ID to merge the ticket into and selec...
Office 365 email forwarding is not working

Office 365 has recently made some changes to their system, in which they are no longer allowing users to forward to external emails. If you are on O365 and you are using a company email address (helpdesk@yourdomain.com), instead of the Mojo queue email address, then you'll need to take the follow...
How do I import knowledge base articles?

If you are migrating from another help desk, then you may have existing tickets, users, assets, and articles you may want to move.The recommended order of importing is as follows. Click on each of the items for more information on how to best import. Users Assets Tickets Knowledge Base Articles ...
How to allow ticket sharing among users in a group (Group Access Rights)?

With Groups, you can give users read and write access to tickets of other users in the same group. To allow ticket sharing or to enable Group Access Rights: You must make sure users are associated with the appropriate group. (Tip: You can update user profiles and put them into Groups using a CSV ...
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