Search results for: email

Email Channel Settings

Mojo Helpdesk supports email-to-ticket creation right out of the box. For example, a customer can send an email to support@company.com which will then create a ticket in the corresponding Support queue.The applicable settings can be found in Admin > Channels > Email > Settings Email channel on/of...
Setting Up Email-to-Ticket Creation

Mojo Helpdesk supports email-to-ticket creation right out of the box.When a customer emails a queue’s address, Mojo creates a ticket in that queue automatically. How to configure Go to Admin > Tickets > Queues  Create or edit a queue: Click + new or the pencil icon Expand  optional settings ...
Office 365 email forwarding is not working

Office 365 has recently made some changes to their system, in which they are no longer allowing users to forward to external emails. If you are on O365 and you are using a company email address (helpdesk@yourdomain.com) instead of the Mojo queue email address, then you'll need to take the followi...
"Email has already been taken" Error Message

In the process of adding a contact or an agent, an admin may encounter the error message that the email has already been taken. This means that there is already an account associated with the entered email address. I received the error message as I was trying to add an agent. From Admin Setting...
Email-to-ticket creation is not working

Having trouble with email-to-ticket creation after following the setup steps? Your current settings might be the cause.Here's how to troubleshoot: Security Configuration: Allow Unregistered Users: In Admin Settings > Tickets > Settings, in the tickets security settings section ensure "Allow u...
Use Gmail to send and receive emails in Mojo

If you have a Gmail mailbox (e.g. support@newco.com), Mojo Helpdesk can retrieve emails from this mailbox and create tickets. It will also use Gmail to send emails to ticket creators and agents.This is a step-by-step guide on how to configure Mojo and Gmail. Mojo leverages IMAP for receiving emai...
Setting Up SPF for Email Forwarding in Mojo Helpdesk

When using your own domain (e.g. support@yourcompany.com) to forward emails into Mojo Helpdesk, it's important to ensure email deliverability and prevent your messages from being marked as spam. To do this, you need to update your domain’s SPF (Sender Policy Framework) record. Why SPF Is Importan...
How to tell if a ticket or message was created by email

There are two easy ways to identify if a ticket or response in Mojo was created via email: Method 1: Check the header Open the ticket Look at the top right corner of the message box which shows the created date If there is an envelope icon, this means that the ticket was created by email Cl...
How to customize the layout and content of email notifications

Mojo Helpdesk allows admins to customize layout and content of email notifications.Email notifications are classified into two categories: System notifications: Emails sent to help desk staff, including the password reset email (sent both to staff and contacts) Emails sent to contacts via a ...
Can I specify the ticket form to use for tickets that are created by email?

Yes, admins and managers can specify the ticket form to use for any tickets created by email. To set a default form for all queues Go to Admin Settings > Forms & fields Look for the Default Form box on the right hand side. The default form will be the form that will be used by all incoming ti...
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