I did not receive confirmation email sent by my email client (email to ticket creation)
Most likely, your current settings are preventing this confirmation email from coming through. As mentioned, the confirmation email will come from an address Mojo doesn't recognize. Here are the steps we suggest to troubleshoot.
1. Make sure you're allowing unregistered users to submit tickets `Admin Settings > Helpdesk Configuration` and then turn ON Allow unregistered users to submit tickets
2. Check your Queue Access Rights. Make sure the Individuals group, and the group for non-logged in users have access to all the queues. `Admin Settings > Queue Access Rights`
Should you continue to have issues, please open a ticket with us. We're happy to help.
In case you missed it, here's how to set up [email to ticket creation](https://help.mojohelpdesk.com/help/article/115366).